If you are not totally delighted with your new Dude gear, send it back for a refund or replacement.
Wrong size or color, you can return it for a free exchange (customer pays S&H). Returns must be initiated within 30 days of receipt.
To process a return please ship back to address on your packing slip or email email@example.com to get the correct address.
Items must be returned in the condition they were received – new, unused with all tags attached. A fair use policy applies; if we find someone returning too many items too often, we reserve the right to deny the return.
Returns do not apply to towels, stickers, koozies (stubby holders) and gift vouchers.
If you receive an item that is wrong size or color or you are not completely delighted, you are still welcome to return it at your cost for a refund or a replacement.
Go to Returns Manager to process a return – we will send you instructions for return at your cost or a free shipping label if responsibility for postage is ours.
If for any reason you need to talk to Dude, please email us at firstname.lastname@example.org or use Contact Us.
For US orders, the maximum you will pay is $US10 per order, often less. Non-US orders see calculator at checkout for rates.
Dude guarantees to process your order quickly, but should there be a delay in dispatching your order we will contact you.
Where’s my order coming from? Typically the US and European orders are fulfilled from Minnesota.
Need more help?
If you have any questions or concerns please don’t hesitate to contact one of our Customer Service team members at email@example.com or Contact Us