SHIPPING, RETURNS & EXCHANGES
Dude guarantees to process your order quickly, usually within 48 hours, but should there be a delay in dispatching your order, we will contact you.
For rates, please make sure your address is 100% correct during check out and our system will give you a calculated rate.
US Customers – returns shipping
If you are not totally delighted with your new Dude gear, send it back for a refund or replacement.
Wrong size or color, you can exchange at no cost – you just have paying the shipping. Returns must be initiated within 30 days of receipt.
To process a return go to Returns Manager.
Please be diligent with sending your return to us, in order to get your products back to you quick we recommend to send your products back within 48 hours.
Items must be returned in the condition they were received – new, unused with all tags attached. A fair use policy applies; if we find someone returning too many items too often, we reserve the right to deny the return.
Non US Customers
If you receive an item that is wrong size or color or you are not completely delighted, you are also welcome to return it at your cost for a refund or a replacement.
Go to Returns Manager to process a return – we will send you instructions for return at your cost or a free shipping label if responsibility for postage is ours.
All orders are fulfilled from our Minnesota fulfillment center.
Customs and International Duty
International orders may be subject to local Customs duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be paid by the recipient.
Need more help?
If you have any more questions or concerns, please don’t hesitate to contact one of our Customer Service team members at firstname.lastname@example.org